We’re closing down WeDo

We launched WeDo in 2018, to make it easy for Kiwi’s needing jobs done, to connect with Kiwi’s who could do those jobs. But in the last little while, we’ve seen fewer people making use of the platform, so it’s no longer helping as we intended.

That’s why we’ve made the decision to close our doors on 10 July 2020. But before then, a few changes will occur on the site to ensure things happen smoothly.

The timeline of when these changes occur is as follows:

What can you do to prepare for this?

  • Make a note of all contact details necessary to complete any ongoing jobs. You will not be able to access any job information after 10 July 2020.
  • To ensure any refund owing is paid out successfully, head to ‘Your Balance and Payments’ in your WeDo account to check that your bank account or credit card details are up to date. These are the details we’ll use to process your refund.
  • Make sure all outstanding payment requests on WeDo are either paid for before 10 July 2020 or able to be completed using an alternative method e.g. bank deposit, cheque or cash.
  • Make sure you have taken any information you may need, such as receipts, invoices and contact details off the platform before the 10 July 2020. These will be unavailable after that.

Frequently Asked Questions.

Here are some of the FAQ’s we expect you will have at this time. If your question is not covered, please reach out to our support via email at support@wedo.co.nz. Our team are here to help and will answer any questions until 10 August 2020.

  • Will I still be able to log in to WeDo once it has closed?

    You will be able to log in to your WeDo account until 10 July 2020. After then, WeDo will be permanently offline and you will not be able to access your account. If you have job details, contact information, invoices or receipts that you would like to keep then you will need to grab that off your account before 10 July 2020.

  • I recently posted a job on WeDo that has not finished yet. How does this impact me?

    Make sure you have the contact details of the service provider or providers you wish to work with. From 10 July 2020 you will no longer be able to access your account to manage jobs or view providers.

  • Can I still pay for a job with my credit card on WeDo?

    From 15 June 2020, service providers can no longer send credit card payment requests through WeDo. If a payment request for a job has been sent through before then, please make sure you either pay for it before 10 July 2020 or let the service provider know that you will pay for it with a different method e.g. bank deposit, cheque or cash.

  • I still have money in my service provider credit balance, will all of that be refunded?

    We will refund any active and self-funded credit you have when we disable new job posts on 20 June 2020.

    By active credit we mean credit that has not expired.

    By self-funded we mean the credit balance that you have paid for. All providers were given a sign-up credit when they joined WeDo. If your credit balance is a mix of both self-funded and sign up credits, only the self-funded portion will be refunded to you on 29 June 2020.

  • Why was the refund I received less than my credit balance?

    We will only be refunding the credit balance that is both active and self-funded as of June 29 2020 when we disable new job posts.

    By active credit we mean credit that has not expired.

    By self-funded we mean the credit balance that you have paid for. All providers are given a sign-up credit when they join WeDo. If your credit balance is a mix of both self-funded and sign up credits, only the self-funded portion will be refunded to you on the 29th.

  • My credit balance has expired, why is that?

    Credit balances expire if they are not used or topped up within a 6-month period.

  • How long will it take to receive my refund?

    If you are eligible for a refund you will be paid on 30 June 2020. Please allow up to 5 working days for your payment to show in your account. If you have not received it after 8 working days, please contact our support team.

  • What do I need to do to make sure the refund is successfully paid?

    To ensure the refund is successful, you will need check that your credit card details are up to date in your WeDo account.

  • What happens if I forget to update my credit card details and I was eligible for a refund?

    If you believe you were owed a refund but have not received one, please contact our support team. They will be able to confirm if you were eligible for a refund, the amount and what account it was deposited in. Please be ready to provide proof that this account was closed prior to 30 June 2020 so that we can send a refund into a different account.

  • I am still receiving job leads after the 15 June 2020, should I accept them?

    You’re welcome to continue using WeDo to accept and quote for job leads until we stop new jobs being posted on 29 June 2020. If this means topping up your account to pay for new leads, please know that we will refund you any remaining active and self-funded balance you have left by 29 June 2020.

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